What are the financial advantages of Linistry?
Customers are dissatisfied when having to wait. This may occur at certain times of the month or the year, for example during campaigns. With Linistry, you can eliminate idle waiting and optimize the workload of your employees.
Every customer interaction is an opportunity to increase sales, we designed our service with this in mind. Built-in functions help increase cross-sales and reduce drop-out rates.
Due to its architecture, Linistry can easily be implemented, fast integrated with existing systems and operated economically. Linistry queue management in Banking, Insurance and Customer Service.
Linistry queue management in Banking, Insurance and Customer Service
Linistry is a ready-to-use, fully functional digital queue management solution.
Its exceptional flexibility, makes it possible for every individual need to be met.
We combined ad-hoc queuing with scheduling for everyone to find what they need. There are many ways to queue with Linistry: built into an existing application, on a website without an application, in a chatbot, on an automated device, or even without a digital device, with on-site help. Credit card or other chip/magnetic card identification also available.
Indulge your customers
Scheduling, remote or on-site queuing? Customers can decide at will. It's integrated. A perfect start to your customer service!
Digital interfaces (digital tickets, number displays) provide an excellent opportunity for customers to browse offers and messages while waiting.
Customer call-in as a sales/communication tool
Would like to know if a customer is interested in a featured product or service? We have the solution.
A fully fledged caller/customer management solution with sophisticated corporate level functionality to support simple and complex customer service.
Paper saving techniques available when required.
Environmentally friendly and economical
Say goodbye to printed tickets
Data-based decision support
Impressive data visualization, data drilling, dashboards, excel export to save time processing data.
There are many ways to operate in a larger branch or customer service department: employees have their areas of expertise, some of which may overlap. Some workers are only part-time, others unexpectedly drop out and need to be replaced. We have a solution that allows for smooth customer service including these circumstances as well.
Smart queue management for efficiency
We have a solution that allows for smooth customer service in various different circumstances.
Although customer management and processes may vary in each sector, we would like to provide a simple example of how Linistry can help you put your customers first.
Customers can request an appointment, check-in or join a virtual queue remotely from home – by cellphone or with the use of another digital device. They will then receive a digital ticket with updates concerning the queue, and when it is their turn (marketing offers, short surveys via mobile device are also an option).
On site check-in (self-service)
Self-service check-in at branches / customer service points on touch-screen devices. Customer chooses a service and enters a title. In the case of long, on-site queuing, they have the option of providing their mobile number and waiting remotely.
Waiting without joining a queue
No need to join a physical queue, customers are free to spend their time as they wish.
Customer are notified by phone, or can be informed on digital displays at the customer service points when it is their turn.
Customer will be called on-site with the name/title they entered at check-in.
Meanwhile, behind the scenesBased on the data available, the system predicts in advance when to expect more customers, and indicates when more employees are needed, which contributes to more efficient organization and provides quick business intelligence reports.
Discover how you can provide a more outstanding customer experience at your premises.
We tried Linistry for the first time as a Fastlane system for our own event areas and as a service for our exhibitors. Due to the very good support before during and after the event as well as the positive feedback of our exhibitors we are willing to expand our cooperation in the coming years.
"We had a great experience using Linistry at gamescom 2019 to manage fast lane. It was a flawless integration into our concept, simple to use for our staff and visitors loved it. Next year we plan to use it for more scenarios and locations."
Senior Product Manager
BANDAI NAMCO Entertainment Germany GmbH
Introducing Linsitry was an easy and obvious choice.W e tested the service for several months before implementing it, observing the reaction of customers and colleagues. After gaining highly positive results during follow-up of customer satisfaction (90% + NPS) there was no question about expanding the solution across the company. For us, customer satisfaction is the number one priority.