What are the advantages of partnering with Linistry?
A smart office and smart public service of a smart city is economical and provides convenient administration. You are in the right place, we can help you achieve these goals.
Every customer interaction is an opportunity to draw attention to documents required, important deadlines to be met or other informaton needed concerning administrative affairs. We designed our service with this in mind, to help inform customers with built-in features.
Due to its architecture, Linistry can be quickly implemented, standard integrated with existing systems and operated economically.
Linistry queue management in the Government sector
Linistry is a ready-to-use, fully functional digital queue management solution.
Its exceptional flexibility, makes it possible for every individual need to be met.
We combined ad-hoc queuing with scheduling so that everyone can find what they need. There are many ways to queue with Linistry: built into an existing application, on a website without any application, in a chatbot, on an automated device, or even without a digital device, with on-site help. Credit card or other chip/magnetic card identification also available.
Scheduling, remote or on-site queuing? The customers can decide at will. It's integrated. A perfect start to your customer service!
There are many ways to operate in a larger branch or customer service department: employees have their areas of expertise, some of which may overlap. Some workers are only part-time, others unexpectedly drop out and need to be replaced. We have a solution that allows for smooth customer service including these circumstances as well.
Smart queue management for efficiency
We have a solution that allows for smooth customer service in various different circumstances.
Customer calling as a communication tool
Digital interfaces provide an excellent opportunity to inform customers.
A fully fledged caller/customer management solution with sophisticated corporate level functionality to support simple and complex customer service.
Paper saving techniques available when required.
Environmentally friendly and economical
Say goodbye to printed tickets
Data-based decision support
Impressive data visualization, data drilling, dashboards, excel export to save time processing data.
Although customer management and processes may vary in each offices, we would like to provide a simple example of how Linistry can help you put your customers first.
Customers may check-in remotely from home – by cellphone or with the use of another digital device - and join a queue or request an appointment. They will then receive a digital ticket with updates concerning the queue, and when it is their turn (marketing offers, short surveys via mobile device are also an option).
On site check-in (self-service)
Self-service check-in at offices/customer service points on touch-screen devices. Customer chooses a service and enters a title. In the case of long on-site queuing, they have the option of providing their mobile number and waiting remotely.
On-site check-in (with the help of staff)
The office clerks register the customer in the queue.
Waiting without joining a queue
No need to join a physical queue, customers are free to spend their time as they wish.
Customers are notified by phone, or can be informed on digital displays at the office/customer service points when it is their turn.
Customer will be called on-site with their number or the name/title they entered at the check-in.
Meanwhile, behind the scenes
Based on the data available, the system predicts in advance when to expect more customers, and indicates when more employees are needed, which contributes to a more efficient organization and provides quick business intelligence reports.
Discover how you can provide a more outstanding customer experience in your offices.
The key of the successful innovation efforts is to respond to the real customer problems. With the help of Linistry, we are constantly moving forward with the introduction of our digital queue management system, while gathering feedback from customers and colleagues. The service is now available in 13 MKB branches where the installation was managed remotely by the Linistry team without their on-site involvement. Click here for an article about the project.
Digital Transformation Lead
During the epidemic, it was difficult for us to keep safe distance among customers who came in, as our shop is tiny. We wanted to open it as soon as possible with the start of the season. To avoid queuing, we were looking for a service that would be convenient for us and our customers. With the solution of Linistry, we were able to introduce the appointment booking system in a few hours, so everyone could get to enjoy our special ice creams in the chosen time slot.
„Our work relationship with Linistry has been seamless, they immediately understand what an event organiser company needs and are really flexible when it comes to delivery. Their communication is precise. During an event they handle „emergency” situations proactively and make queuing painless. We are grateful for their services.”
Client Service Director 1080P Advertising Agency
"We had a great experience using Linistry at gamescom 2019 to manage fast lane. It was a flawless integration into our concept, simple to use for our staff and visitors loved it. Next year we plan to use it for more scenarios and locations."
Senior Product Manager
BANDAI NAMCO Entertainment Germany GmbH