What are the financial advantages of Linistry?
Customers can be dissatisfied when they have to wait. This may occur when using certain services, during peak season, sales and promotions. With Linistry, you can transform idle waiting time into valuable shopping time in your store.
Every customer interaction is an opportunity to increase sales, we designed our service with this in mind. Built-in functions help increase cross-sales and reduce drop-out rates
Due to its architecture, Linistry can easily be implemented, fast integrated with existing systems and operated economically.
Linistry queue management in the Retail sector
Linistry is a ready-to-use, fully functional digital queue management solution.
Its exceptional flexibility, makes it possible for every individual need to be met.
We combined ad-hoc queuing with scheduling for everyone to find what they need. There are many ways to queue with Linistry: built into an existing application, on a website without an application, in a chatbot, on an automated device, or even without a digital device, with on-site help. Credit card or other chip/magnetic card identification also available.
Indulge your customers
Scheduling, remote or on-site queuing? Customers can decide at will. It's integrated. A perfect start to your customer service!
Clear queues: Even with little waiting time, it's helpful for customers to know where they are in the queue. This can help prevent possible misunderstandings.
Relaxed customer service: customers step forward when notified, this way employees are able to work in a more relaxed manner.
Reducing congestion: Linistry allows remote queuing in case of longer waiting time, reducing the number of people waiting on-site.
Order and system in service
Clear queues, relaxed customer service.
Customer calling as a sales/communication tool
Digital interfaces provide an excellent opportunity for customers to browse your offers and receive information while waiting.
A fully fledged caller/customer management solution with sophisticated corporate level functionality to support simple and complex customer services.
Paper saving techniques available when required.
Environmentally friendly and economical
Say goodbye to printed tickets
Data-based decision support
Impressive data visualization, data drilling, dashboards, excel export to save time processing data.
Although sales processes may vary in each store, we would like to provide a simple example of how Linistry can help you to put your customers first.
Remote check-in (e.g., receiving an online order or returning an online order)
Customers may check-in remotely from home – by cellphone or with the use of another digital device - and join a queue or request an appointment. They will then receive a digital ticket with updates concerning the queue, and when it is their turn (marketing offers, short surveys via mobile device are also an option).
On site check-in (self-service)
Self-service check-in at stores/customer service points on touch-screen devices. Customer chooses a service and enters a title. In the case of long on-site queuing, they have the option of providing their mobile number and waiting remotely.
On-site check-in (with the help of staff)
Store staff register the customer in the queue.
Waiting without joining a queue
No need to join a physical queue, customers are free to spend their time as they wish.
Customers are notified by phone, or can be informed on digital displays at the customer service points when it is their turn.
Customer will be called on-site with the name/title they entered at the check-in.
Meanwhile, behind the scenes
Based on the data available, the system predicts in advance when to expect more customers, and indicates when more employees are needed, which contributes to more efficient organization and provides quick business intelligence reports.
Discover how you can provide a more outstanding customer experience in your stores.
„Linistry means no-stress queuing. In other respects, it prepares and informs people. There is no disappointment for visitors since it is clear from the start how many people can fit into a queue and what the waiting time will be.”
Introducing Linsitry was an easy and obvious choice.W e tested the service for several months before implementing it, observing the reaction of customers and colleagues. After gaining highly positive results during follow-up of customer satisfaction (90% + NPS) there was no question about expanding the solution across the company. For us, customer satisfaction is the number one priority.
The key of the successful innovation efforts is to respond to the real customer problems. With the help of Linistry, we are constantly moving forward with the introduction of our digital queue management system, while gathering feedback from customers and colleagues. The service is now available in 13 MKB branches where the installation was managed remotely by the Linistry team without their on-site involvement. Click here for an article about the project.
Digital Transformation Lead
We tried Linistry for the first time as a Fastlane system for our own event areas and as a service for our exhibitors. Due to the very good support before during and after the event as well as the positive feedback of our exhibitors we are willing to expand our cooperation in the coming years.