Retail

Surprise your customers with free time,
so they can browse further.

What are the financial advantages of Linistry?

Customers can be dissatisfied when they have to wait. This may occur when using certain services, during peak season, sales and promotions. With Linistry, you can transform idle waiting time into valuable shopping time in your store.

Every customer interaction is an opportunity to increase sales, we designed our service with this in mind. Built-in functions help increase cross-sales and reduce drop-out rates

Due to its architecture, Linistry can easily be implemented, fast integrated with existing systems and operated economically.

Linistry queue management in the Retail sector

Linistry is a ready-to-use, fully functional digital queue management solution.
Its exceptional flexibility, makes it possible for every individual need to be met.

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We combined ad-hoc queuing with scheduling for everyone to find what they need. There are many ways to queue with Linistry: built into an existing application, on a website without an application, in a chatbot, on an automated device, or even without a digital device, with on-site help. Credit card or other chip/magnetic card identification also available.

Indulge your customers

Scheduling, remote or on-site queuing? Customers can decide at will. It's integrated. A perfect start to your customer service!

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Clear queues: Even with little waiting time, it's helpful for customers to know where they are in the queue. This can help prevent possible misunderstandings.

Relaxed customer service: customers step forward when notified, this way employees are able to work in a more relaxed manner.

Reducing congestion: Linistry allows remote queuing in case of longer waiting time, reducing the number of people waiting on-site.

Order and system in service

Clear queues, relaxed customer service.

Customer calling as a sales/communication tool

Digital interfaces provide an excellent opportunity for customers to browse your offers and receive information while waiting.

Wide-ranging functionality

A fully fledged caller/customer management solution with sophisticated corporate level functionality to support simple and complex customer services.

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Paper saving techniques available when required.

Environmentally friendly and economical

Say goodbye to printed tickets

Data-based decision support

Impressive data visualization, data drilling, dashboards, excel export to save time processing data.

Customer journey

Although sales processes may vary in each store, we would like to provide a simple example of how Linistry can help you to put your customers first.

1

Remote check-in (e.g., receiving an online order or returning an online order)

Customers may check-in remotely from home – by cellphone or with the use of another digital device - and join a queue or request an appointment. They will then receive a digital ticket with updates concerning the queue, and when it is their turn (marketing offers, short surveys via mobile device are also an option).

On site check-in (self-service)

Self-service check-in at stores/customer service points on touch-screen devices. Customer chooses a service and enters a title. In the case of long on-site queuing, they have the option of providing their mobile number and waiting remotely.

On-site check-in (with the help of staff)

Store staff register the customer in the queue.

2

Waiting without joining a queue

No need to join a physical queue, customers are free to spend their time as they wish.

 
 
3

Informing customers

Customers are notified by phone, or can be informed on digital displays at the customer service points when it is their turn.

4

Providing service

Customer will be called on-site with the name/title they entered at the check-in.

 
 
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Meanwhile, behind the scenes

Based on the data available, the system predicts in advance when to expect more customers, and indicates when more employees are needed, which contributes to more efficient organization and provides quick business intelligence reports.

Contact Us!

Discover how you can provide a more outstanding customer experience in your stores.

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If you prefer to send us an email:
info@linistry.com
Or feel free to contact us by phone:
+36 70 249 9060

Simple implementation

Quick introduction with outstanding ROI

Low hardware requirement

Excellent configuration options

Easy integration with existing systems

Low investment costs

Intuitive operation, short training period

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