A legmodernebb
ügyfélhívó szolgáltatást
építjük

A Linistry integrált megoldásának segítségével végleg leválthatja a sorban állás és a várakozás eddig megszokott és gyakran kényelmetlen menetét.

A Linistry olyan on-line szolgáltatást nyújt, amelynek segítségével elkerülhető a hagyományos helyszíni sorban állás. Összehangoltan kezeli a betérő ügyfeleket és az időpontfoglalásokat. Innovatív szolgáltatásainak köszönhetően hatékonyan csökkenti a tétlen helyszíni várakozást. A mindig friss várakozási adatokat mutató digitális jegy révén a távolról bejelentkezők is aktívan tudják hasznosítani a várakozási idejüket.

további információ

Ügyfeleink

Tulajdonságok és előnyök

Platformfüggetlen online szolgáltatás

Sorbaállás virtuálisan vagy időpontfoglalás

Jobban szervezett folyamatok

Hatékonyabb munkatársak a fiókokban/üzletekben/ügyfélszolgálatoknál

Gyors, egyszerű szolgáltatásindítás, plug&play-élmény

Minimális beruházással vagy akár előzetes beruházás nélkül

Könnyen áttekinthető és elemezhető adatok

Linistry a gyakorlatban

Kényeztesse ügyfeleit makulátlan és gondatlan ügyintézéssel,
és sokszorozza meg munkatársai teljesítményét!

gamescom

UniCredit

BioHair, a natural cooperation

When one queue are many queues

Science

Why would you need anything else than appointment scheduling?

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gamescom

The Heart of Gaming The world’s largest gaming festival, gamescom launched Linistry this year. Fast-lanes, when handled with care, can add a lot to the Passion gaming is about! In the morning of every festival day, people queue up several hours before the opening time. Once gates open, they rush to their favorite booth to secure their spot, otherwise waiting of several hours is guaranteed. Isn’t phone a gamer’s more intimate extension than his leg? Instead of running, this year the fastest gamers could join Fast-lane queues on their phones. Their phone did the waiting, while they were enjoying the show. “We tried Linistry for the first time as a Fast-lane system for our own event areas and as a service for our exhibitors. Due to the very good support before during and after the event as well as the positive feedback of our exhibitors we are willing to expand our cooperation in the coming years.” says Carolin Jansen, Sales Manager, gamescom.

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UniCredit

UniCredit Bank queues go digital UniCredit Bank Hungary chooses Linistry’s digital queue management solution so customers can reserve their spot in the queue onsite or offsite and turn waiting time into active time, enjoying other meaningful activities.

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BioHair, a natural cooperation

BioHair Franchise puts customers first. BioHair recognizes customers’ need for impulsive decisions, i.e. to have the possibility to visit your favorite hair salon without prior appointment. Due to the popularity of its service, visitors did often have to wait before sitting in for a haircut or a beauty treatment. Now, with Linistry mobile queueing, customers check-in to a salon from anywhere they prefer and arrive as they are notified about their turn.

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When one queue are many queues

Complex services may take multiple steps to complete and require different groups of staff to cooperate. Visa application is such. Applicant applies for a visa, application is assessed, if approved the fees need to be paid and finally the visa needs to be issued and collected. It is one process broken down into substeps. Linistry is proud to support the Royal Thai Embassy in Kuala Lumpur, Malaysia in the complete visa process.

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Science

KPMG Customer Experience Excellence Centre has been evaluating consumers’ appreciation of brands since 2010. They have developed a methodology to score brands on customer experience, with their powerful assessment tool, called „The Six Pillars of Customer Experience”.
 
Six pillars are as follows: Personalization, Integrity, Expectations, Resolution, Time and Effort and Empathy. You can learn more here: https://home.kpmg/xx/en/home/insights/2018/06/tomorrows-experience-today-the-six-pillars.html
 
At Linistry, we aim at maximizing customer (and employee) experience at customer services, by adding value primarily to the pillars of Time and Effort, Expectations, Integrity and Personalization. Our state of the art queue management service will make customers need to wait less (Time and Effort), have a fair expectation of waiting times (Integrity), call customers by the names they choose (Personalization) and exceed expectations compared to traditional ways of customer queue management solutions (Expectations). Want to learn more? Get in touch with us here: info@linistry.com

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Why would you need anything else than appointment scheduling?

Appointments are often a comfortable way to set up a customer service encounter. You, as the customer will know when to arrive and hopefully you’ll receive the requested service right away.  A drawback of appointments is that life is hectic and your program may change as your appointment approaches. Such situation poses several challenges. Customers will miss the chance to get the service, they need to reschedule and wait until the next free appointment (possibly a long time), while the service provider may also get frustrated over cancellations of appointments or simply missed appointments.
 
Besides appointments, we also queue walk-in customers virtually. So you, as a customer, may opt for joining a queue on the fly, as if you joined a physical queue there and then and use waiting time as you wish (without the need to be physically there). This introduces flexibility for both customers and service providers and nicely complements appointment scheduling.

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